E-Commerce Coordinator at the Specialty Coffee Association

 
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E-Commerce Coordinator

Reports to: Director of Marketing
Organization: Specialty Coffee Association
Department: Marketing
Job Type: Full-time
Location: South Korea-Remote
Travel Frequency: 20%


About Us

The Specialty Coffee Association (SCA) is a nonprofit, membership-based association built on foundations of openness, inclusivity, and the power of shared knowledge. From coffee farmers to baristas and roasters, our membership spans the globe, encompassing every element of the coffee value chain. SCA acts as a unifying force within the specialty coffee industry and works to make coffee better by raising standards worldwide through a collaborative and progressive approach. Dedicated to building an industry that is fair, sustainable, and nurturing for all, SCA draws on years of insights and inspiration from the specialty coffee community.

 

About You

You are a crucial member of the team and are responsible for ensuring sales goals are met, through good customer service support, as well as buying and analytics collection and reporting.

 

Success in this role includes

Taking on the responsibility for sourcing, developing and coordinating distribution tactical execution of e-commerce merchandising, marketing and sales strategies and retail management onsite at select events throughout the year Coffee Association (SCA) across Asia with specific support to the Korea Chapter.

 

Key Responsibilities

  • Attracts potential and supports existing customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Working with 3rd party vendors to facilitate functionality of the store. Including but not limited to: a fulfillment center, online shopping module of the organizations CRM, shipping companies, designers, photographers, as well as interfacing with association’s outsourced IT dept.

  • Define, track, and report on key business metrics, customer behavior, site flow and traffic patterns to meet or exceed annual and quarterly sales targets. Assists with the execution of pricing of existing and new products.

  • Manage the merchandising assortment, for multiple global brands. Manage new product on-boarding process.

  • Recommends potential products or services as well as product elimination to management by collecting customer information and analyzing customer needs.

  • Duties, responsibilities and activities may change or develop and are subject to amendment at any time with or without notice.

 

Qualifications

  • Excellent verbal and written skills, including a strong working knowledge of grammatical principles and application in Korean and English, both written and verbal.

  • Minimum 3 years’ experience managing a high-volume e-commerce store with demonstrated success required

  • Familiarity with global markets and sales tactics.

  • Superior project management skills, managing multiple projects simultaneously and providing clear communication of timelines and expectations to team members.

  • Ability to analyze markets and customer needs and develop marketing plans and product recommendations based on those needs

  • Basic knowledge of HTML/XTML and graphic design (Adobe Creative Suite familiarity)

  • In-store retail sales management experience and familiarity with online advertising channels and means of maximizing customer impressions and mindshare

  • Strong customer service skills-a desire to create passionate, repeat customers.

  • Self-starter, with the ability to take initiative in supporting business goals.

  • Experience in the coffee, beverage or foodservice industries a plus.

Equal Employment Opportunities

The Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics; and is committed to comply with all Federal, State, and local laws providing EEO, and all other employment laws and regulations.