Exams Officer at the Specialty Coffee Association
The Specialty Coffee Association (SCA) is a nonprofit, membership-based association built on foundations of openness, inclusivity, and the power of shared knowledge. From coffee farmers to baristas and roasters, our membership spans the globe, encompassing every element of the coffee value chain. SCA acts as a unifying force within the specialty coffee industry and works to make coffee better by raising standards worldwide through a collaborative and progressive approach. Dedicated to building an industry that is fair, sustainable, and nurturing for all, SCA draws on years of insights and inspiration from the specialty coffee community.
As a crucial member of the team you will administer the online exam process for SCA learners and Authorized SCA Trainers (ASTs) ensuring both are able to successfully utilize SCA’s systems
Administers the online exam process for learners and ASTs
Ensures ASTs and learners are in compliance with online exam policies
Monitors and resolves exam access issues for ASTs and learners
Liaises with Operations team and Online Exam Provider to resolve issues that impact the exam online program
Handles customer service inquiries regarding online exams
Monitors and acts upon submitted applications from learners and ASTs to obtain a waiver from the online exam requirement
Resets online exams as needed
Enters results submitted via paper-based exams
Ensures the accuracy and availability of exams, curriculum and other supplementary documents on the AST Portal
Audits approved courses to determine accuracy of status and timely closure.
Monitors the education email account and routes inquiries to appropriate staff members.
Provides administrative support to the Education Managers through updating curriculum documents and supplementary materials
Provides support (as able) to team members handling course announcement, invoicing, profile access, missing certificates, certificate downloads, etc.
Ensures proper handling, archiving and disposal of paper-based exams submitted to US office by ASTs
Coordinates plaque postal delivery to new ASTs (US based ASTs)
Bachelor’s degree or equivalent job experience
Good working knowledge of programs such as Excel, Airtable, Trello, Teams, Wufoo, Google docs/sheets, etc.
Must be comfortable working in database systems
Excellent organization and communication skills
Ability to prioritize and manage own time effectively
Meticulous attention to detail
Willingness to travel outside of office hours
Preferred knowledge of SCA and SCA Education programs
Equal Employment Opportunities
The Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics; and is committed to comply with all Federal, State, and local laws providing EEO, and all other employment laws and regulations.