FAQs

 

  • Not yet! Once the community forum is available, your "Nickname" and "Bio" will be public if you choose to post in the forum.

  • The Company Group Page is a private group for Company Members to share resources and news with employees. Go to "My Membership -> My Company" and click on "Membership Details."

    Add Employees - Click on the "affiliated contacts" tab and invite or add via email.

    Post a News Article - Click on the "News" tab and create an article.

    Upload files or Post an Announcement - You can do these directly on the Company Group Page, once created.m description

  • Click on "My Account" from the avatar and update your nickname!

  • New community forums where you can connect with others based on country, interest, or community (Beta Launch coming soon)

    Enhanced Company Portal where you can communicate with employees and assign educational paths based on role (Now Available for Company Members)

    Consolidated library with easy search functions

  • The free Associate Membership will give you access to online resources and the community forums. The paid membership (company or professional) will give you everything that an Associate Member receives + voting rights and additional promotional benefits.

    The free Associate Membership is not quite available yet, although you can now see “My Resources” in the menu.

  • Click on “My Membership” and navigate to the Company tab if you are renewing a company membership or the “My Membership Details” tab if you’re renewing an individual membership.

  • We now use a third-party payment processor called Flywire. Follow the steps below to get the banking details.

    Click on “Pay Invoice”

    Fill out required information

    Select the “Bank Transfer” option and then “Generate Payment Instructions”

    Make sure to include the Reference/Payment ID in your transfer

  • Our third-party payment processor, Flywire, has a direct support line for help. Live chat is the quickest and you will speak with a person, not a bot!

  • If you have a paid membership, you can click on “My Membership -> My Benefits.” The member logo will be on that page to download in different formats.

  • We're sorry you haven't received it yet! It may gotten lost in the mail. Send us an email at hello@sca.coffee and we can re-ship for you.

  • If your membership is active there may be a duplicate invoice. Send us an email via hello@sca.coffee and we can make sure to clear it out of the system.

    If your membership is not up to date in the portal, the funds may not have reached us. Let us know the invoice number and bank transfer receipt so we can look into this for you.